Return & Refund Policy – Chizzyscentsation

At Chizzyscentsation, we care about your satisfaction and strive to ensure you receive high-quality products. However, due to the nature of beauty and personal care items, we have a specific return and refund policy in place.

1. No Returns on Used or Opened Items

For hygiene and safety reasons, we do not accept returns on products that have been:

• Opened
• Used
• Tampered with

Please ensure you're certain before opening or using a product.

2. Eligible Returns

We only accept returns in the following situations:

• You received the wrong item
• The item arrived damaged, expired, or defective

To qualify for a return or exchange:

• You must contact us within 48 hours of receiving the item
• The item must be unused, unopened, and in original packaging
• Photo or video evidence is required for damaged or wrong deliveries

3. Return Process

1. Contact our customer support via WhatsApp, phone, or email
2. Provide your order number, description of the issue, and clear photos
3. Our team will review and confirm your eligibility
4. If approved, return instructions or a replacement will be provided

4. Refund Options

If a refund is approved:

• You can choose a replacement, store credit, or a cash refund
• Refunds may take 3–7 business days depending on your payment method and bank processing time

5. Customer Responsibilities

• Return shipping costs (if any) may be the customer’s responsibility unless the error was from our end
• Ensure your delivery address and contact information are accurate to avoid missed deliveries

6. Non-Returnable Items

• Opened or used products
• Items bought during clearance sales or promos (unless damaged or wrong)
• Fragrance samples or trial packs

7. Need Help?

We’re here to help with any issue regarding your order.

Contact us at:

Email: [your email address]

Phone/WhatsApp: [your phone number]

Instagram/Facebook: @chizzyscentsation